Shipping is charged at a flat rate depending on the size and type of item. UK postage is typically £4 and includes tracking. The shipping cost for your order will be shown at checkout.

Orders are posted within 7 days unless otherwise specified.

For custom pet portraits, the current turnaround time is approximately 3–4 weeks. You’ll receive an order confirmation and updates with an estimated shipping date.

Once your order has been dispatched, you’ll receive any available tracking information by email.

Sorry, but we currently don't accept returns or exchanges.

If there's a problem with your order, though, please don't hesitate to get in touch — we're always happy to hear from you and see what we can do!

If your order arrives damaged, something is missing, or you have any other concerns, please contact us at imogen.elaine.store@gmail.com and we'll do our best to help! ♫

Yes! International shipping is a flat rate of £12. Some EU orders may be subject to customs fees on arrival, payable by the buyer. If you’re unsure about shipping to your country, please feel free to email me!